Customer Service

At Gay on Wye, your satisfaction is our priority. We are committed to providing an exceptional shopping experience and creating a welcoming space for everyone. Whether you have a question about our products, need help with an order, or want to share feedback, our customer service team is here to help.

If you need assistance, there are several ways to get in touch with us:

Email: For general inquiries or support, please email us at contact@gayonwye.com We aim to respond within 24 hours during business days.

Phone: Prefer to speak to someone? Give us a call at 01497 828226 during our operating hours, and one of our friendly team members will be happy to assist you.

In-Person: If you're in the area, feel free to drop by our store! Our team is always ready to help you find what you need or answer any questions.

Returns & Exchanges

We want you to love your purchase! If you are not completely satisfied, you can return or exchange items within 28 Days. For details on our returns policy and how to initiate a return, please visit our Returns & Exchanges page or contact our team.

Accessibility & Inclusivity

We strive to create an inclusive and accessible shopping experience for all customers. If you require any special assistance or have accessibility needs, please let us know, and we will do our best to accommodate you.

*Our Shop is step free and on a single level, our doorway is 100cm wide and our freestanding furniture is on wheels to enable your visit to be as accommodating as possible.

Feedback & Complaints

Your feedback helps us improve. If you have any suggestions or concerns, please email us at contact@gayonwye.com, and we will address your feedback promptly. If you are not satisfied with our service, we want to hear from you so we can make things right.

Stay connected with us on social media for the latest updates, events, and promotions. We love hearing from our community, so feel free to reach out through our social channels as well.

Thank You for Shopping with Us!

We appreciate your support and are always here to help. If there's anything we can do to make your experience better, just let us know!