Shipping & Returns

At Gay on Wye, we aim to make your shopping experience as smooth and enjoyable as possible. Below you'll find our policies regarding shipping and returns to ensure transparency and confidence in your purchases.

Shipping Policy

1. Shipping Rates & Delivery Times

We offer standard and expedited shipping options to suit your needs. Shipping rates and delivery times may vary depending on your location and the shipping option selected at checkout. You will see the final shipping cost and estimated delivery time when you place your order.

Standard Shipping: Typically takes 3-7 business days.

Expedited Shipping: For faster delivery, expedited shipping is available at an additional cost and usually takes 1-3 business days.

2. Order Processing

Orders are processed within 1-2 business days after your payment is confirmed. You will receive an email confirmation with your order details once it has been placed. When your order ships, we will send you a tracking number so you can follow your package.

3. International Shipping

We currently offer international shipping to selected countries. Please be aware that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the customer.

Returns & Exchanges

1. Return Policy

We want you to love your purchase! If you are not completely satisfied, you can return items within 28 days of receiving your order, provided they are in their original condition, unworn, and with all tags attached, if applicable.

2. How to Initiate a Return

To initiate a return, please follow these steps:

Receive Return Instructions: We will provide you with instructions on how and where to send your items.

Package Your Return: Carefully pack the items in their original packaging, if possible, and include your receipt or proof of purchase.

3. Refunds

Once we receive your returned items, we will inspect them and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

4. Exchanges

If you need to exchange an item for a different size, color, or style, please follow the same steps as a return. When contacting us, specify the details of the item you wish to exchange for. We will do our best to accommodate your request, subject to availability.

5. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

Intimate apparel
Perishable goods
Gift cards and final sale items

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at contact@gayonwye.com with a description and photo of the issue. We will work to resolve the problem as quickly as possible.

Additional Information

1. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

2. Late or Missing Refunds

If you haven’t received a refund after 10 days from the approval date, first check with your bank or credit card company, as it may take some time to process. If you’ve done this and still haven’t received your refund, please contact us at contact@gayonwye.com.

If you have any questions about our Shipping & Returns policies, feel free to reach out to our customer service team at contact@gayonwye.com

We appreciate your support and thank you for shopping with Gay on Wye!